Customer enquiry and feedback form
Please note that we are unable to respond to challenges to Penalty Charge Notices submitted using this form. Please complete a Challenge your Penalty Charge Notice form as appropriate.
Please note that we will aim to respond to your enquiry by Email within 24 hours. To assist us in answering your enquiry, please provide as much information as possible in the ‘comments’ field below.
Guidance notes
Please note we will not be able to respond to your enquiry unless you provide us with your contact details.
Related information
- Latest News
- Contact Us
- Carrying out work in Westminster
- CVV Code for Pay by Phone
- End of Clamping in Westminster
- Parking Meters Axed in Central London
- What is Pay by Phone?
- Extended resident parking hours of control
- Extended hours of control for resident parking
- Sign Up to Improve the Parking Service
- New Parking Charges
- Motorcycle parking
- Clamping policy
- Relocations
- Parking - Trades Permit application form
- Parking for resident permit holders in neighbouring boroughs
- Parking Cards
- Parking Card FAQs
- Shared Use Bays
- Motorcycle Parking in car parks
- Motorcycle Charging
- Zones E & G complete
- Electric Motorcycles
- Zones F and A complete
- Frequently Asked Questions
- Latest News
- Register for Pay by Phone
- Permits for residents
- Zones B, C, D and H
- Usage of the scheme
- Bank and Public Holidays
- Controlled Parking Zones
- Notting Hill Carnival
- Parking Prices
- Ways to pay for parking

